Shipping Policy
Shipping & Dispatch Policy – Ozzy Vapes
At Ozzy Vapes, we’re committed to processing and delivering your orders efficiently while keeping you informed throughout the entire process. Please review our shipping details below.
Order Processing
- Orders are processed within 2 business days after payment confirmation
- Processed orders are dispatched to Australia Post on the next business day
Shipping Options
- Express postage: $20 flat rate to all Australian states and territories
Delivery Timeframes
After dispatch, estimated delivery times vary by location:
STATE/TERRITORY | ESTIMATED DELIVERY (BUSINESS DAYS)
NSW | 2-3 days ACT | 2-3 days VIC | 3-4 days QLD | 3-4 days SA | 3-5 days TAS | 4-5 days WA | 4-6 days NT | 5-7 days
Order Tracking
- Tracking information will be sent to your email once your order is dispatched
- Track your delivery status directly through Australia Post’s tracking system
Important Notes
- Delivery timeframes are estimates based on Australia Post’s service from our NSW facility
- Once handed to Australia Post, delivery times depend on their network
- Ozzy Vapes cannot be held responsible for carrier delays due to weather conditions, holidays, or high-volume periods
Out-of-Stock Items
If an item in your order is temporarily unavailable:
- We’ll dispatch all available items within our standard timeframe
- Out-of-stock items will be sent separately when they arrive
- No additional shipping charges will apply for these secondary shipments
Customer Responsibility
Please ensure all address information provided is accurate, including city, state, and postcode to prevent shipping errors or delays.
Need Help?
Can’t find what you’re looking for? Contact Us
